Community ENGAGEMENT MANAGER - READING PARTNERS BALTIMORE
ABOUT OUR ORGANIZATION
Reading Partners is changing the educational landscape. We are a nationwide, nonprofit leader in working to solve the literacy crisis in our country by leveraging community volunteers to support students in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to elementary students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their full potential as successful, happy, and confident readers in school and in life. At Reading Partners, our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service. Learn more about us at www.readingpartners.org.
Reading Partners has been a part of Baltimore’s educational landscape since 2012, when we opened our first reading center at Cherry Hill Elementary School. Since its inception, 3,800 Reading Partners Baltimore volunteers have helped provide one-one-literacy tutoring to 3,650 students across Baltimore City.
ABOUT THE ROLE: THE HIGH LEVEL
The Community Engagement Manager (CEM) is part of an energetic team of leaders working together to leverage Reading Partners’ mission in the community. The Community Engagement Manager’s main role is recruit, train, celebrate, and retain a diverse portfolio of volunteers to serve as literacy tutors in our reading centers. As a member of the External Relations team who reports directly to the Director of External Relations, the Community Engagement Manager strategizes and project manages the overall volunteer recruitment and retention strategies for the region, including partnership development and management, external relations, volunteer engagement, campaign development, event planning, and more. The CEM is an expert relationship builder, is goal-oriented, and is excited by both strategic and on-the-ground work.
WHAT YOU'LL DO:
Each fiscal year, you will recruit, hire, coach, manage and train a team of four Reading Partners AmeriCorps members to support successfully reaching or exceeding volunteer recruitment, retention and training goals.
Each year, you will develop and execute on a comprehensive community engagement strategy to meet and exceed volunteer recruitment and retention targets.
You will positively impact all aspects of the volunteer and ensure high volunteer satisfaction ratings.
You will support all activities of External Relations Team, including external communications and fundraising initiatives and events, such as Run for Reading Partners.
Other duties as needed.
HOW YOU’LL DO IT
Leadership & Management
Demonstrate a genuine interest in coaching, inspiring, and developing emerging professionals to help them work toward goals . Work collaboratively and effectively with teammates, while serving as an engaged and dynamic thought partner. Demonstrate an ability to provide clear guidance and goals, to delegate, and to provide growth opportunities, while supporting progress. Be able to recruit, hire, onboard, and deliver high-quality training to AmeriCorps members and volunteers . Support our emerging national network of Community Engagement Managers and other community engagement staff.
Relationship Development & Collaboration
Seize opportunities by identifying partners, creating synergies, and delivering new and innovative relationships that promote collaboration and shared visions. Leverage existing partnerships and building new transformational relationships in the community, including relationships with large corporations, charitable organizations, small businesses, and city government agencies. Establish highly collaborative cross-functional relationships, and work effectively with all internal stakeholders to work toward organizational fundraising and program delivery. Celebrate wins with all stakeholders.
Externally, demonstrate the ability to genuinely promote Reading Partners and our mission through a variety of strategies. Provide excellent customer service to partners and volunteers. Have a high level of comfort with public speaking and with crafting mass communications. Be able to differentiate and individualize communication depending upon your audience.
Internally, set up strong systems for communication and messaging, tailor communication to audiences, and contextualize messaging. Demonstrate a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and other Reading Partners staff. Be able to conduct difficult conversations with grace and ease.
Create innovative solutions with a high degree of adaptability and flexibility when faced with competition for resources, time, etc. Anticipate challenges and/or questions, and proactively execute solutions. Understand larger strategic priorities and make measurable progress toward these larger goals. Be able to make quick, sound, and on-the-fly decisions that consider all stakeholders. See the bigger picture and also drill down to smaller details to connect the dots.
You’ll be successful in this role if you:
Demonstrate knowledge of the Baltimore education landscape and broader community
Have 3+ years of progressive experience in customer service, marketing, client and/or project management, fundraising, community organizing or similar field
Have direct management experience of volunteers, interns and/or emerging professionals
Have an understanding of non-profit fundraising and a high comfort zone with making asks of businesses and individuals
Thrive in diverse working environments and possess excellent people and relationship building skills; are solution-oriented and comfortable initiating difficult conversations
Work well in collaborative, small team environments; have a great sense of humor!
Have database management experience and high level of comfort with MS Office, Google Apps; have exceptional attention to detail with constituent data
Have access to reliable transportation in order to travel within a defined geographic region on a daily basis
Have flexibility and adaptability in work style and work schedule, including the willingness to work occasional nights and weekends
Can prove eligibility to work in the U.S. legally
Hold a bachelor’s degree or equivalent experience
Hold a deep belief in our mission and root your work in our core values
WHAT WE OFFER
Reading Partners offers the full package – great benefits, a great place to work and the opportunity to have a glowing and growing career.
We offer a competitive salary commensurate with experience. This is a full-time, exempt, salaried position .
We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, 403(b) option, and Employee Assistance Program (EAP).
We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people in order to grow their careers.
OTHER THINGS YOU’LL NEED TO KNOW
Travel: This position travels regularly throughout Baltimore City and requires access to reliable transportation. This position may also involve travel once per year to Reading Partners’ National Headquarters in Oakland, CA.
Physical Requirements: Must be able to sit for certain periods of time, bend and stoop occasionally, have the necessary ability to use a keyboard and lift up to 10 pounds. Also requires flexibility to readily adapt to a changing environment.
At Reading Partners we respect and honor the diversity in our workforce, and we are an Equal Opportunity Employer.