We're Hiring!

Baltimore is more than a city of ideas; it is a city of action. Already home to many of the nation's greatest social innovators, we believe Baltimore's renaissance is just beginning. To answer the call of this moment, we are always looking for driven individuals to work with us in creating a better Baltimore.

IT Support Specialist

Company Overview

Baltimore Corps enlists talent to accelerate social innovation in Baltimore and advance a citywide agenda for equity and racial justice. By matching talent to opportunity, Baltimore Corps works to empower the social entrepreneurs, community leaders, and public sector innovators tackling some of the city’s most pressing challenges and building a stronger Baltimore every day. Baltimore Corps is a fast-paced, entrepreneurial environment that values initiative, hard work, and a teachable nature. We are building a team that shares the company’s values, work ethic, and vision for the future.

Job Description

Baltimore Corps is looking to hire an IT Support Specialist with a strong technical background to manage our current internal systems, troubleshoot any technical challenges that may arise and communicate effectively and clearly with stakeholders throughout the process. This person will be excited to train staff on our systems and support them through any challenges that may arise. This individual is the first point of contact with our external stakeholders experiencing systems issues, therefore we are looking for someone with a customer-service orientation. This individual is a self-starter and can work independently to solve issues.

This individual would also have experience working in a Software Development Lifecycle Environment (SDLC) environment as well have an exposure to CRM (Salesforce) administration. They will work directly with the Operations Team to ensure the customers’ perspective is taken into account during systems development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

CASE MANAGEMENT (35%)

  • Provide technical resolutions and strong communication to internal and external stakeholders of the organization, with a customer-service orientation
  • Track and manage all IT Support “cases” in Salesforce with up to date interactions
  • Ensure first point of contact with Operations Department is in sync with departmental goals and performed with a customer-service oriented mindset

TECHNICAL SUPPORT (35%)

  • Become a subject matter expert in all Operations process flows in the organization in order to support stakeholders effectively
  • Ability to effectively solve IT support tickets independently with minimal supervision
  • Tests, debugs, documents, and implements complex applications
  • Help fine-tune ongoing processes to better increase organizational efficiencies
  • Perform Quality Assurance on systems before deployment to Production Environment
  • Manage Baltimore Corps' database administration - maintaining data integrity, overseeing import and updating of data, planning and design of future updates, testing new development, and generation of reports

TRAINING (20%)

  • Provide training to staff on internal systems to increase overall efficiency of staff members
  • Create repository of documentation on all system processes that can be used for organization training
  • Collaborate with staff members to find out where system knowledge is lacking and work with Operations Department to create and execute a training roadmap

OPERATIONS MANAGEMENT (10%)

  • Organization of records for all hardware and software to make sure software user licenses are current
  • Manage administrative duties for overall Operations Department including but not limited to ordering computers and new employee computer setup
  • Create a process for staff to ensure hardware and software issues are addressed promptly
  • Stay up-to-date on software to ensure organization is getting good value for money spent on their services

QUALIFICATIONS AND PERSONAL CHARACTERISTICS

  • Strong problem-solving skills and attention to detail
  • Microsoft Office (you are very comfortable with Word, Excel, and Powerpoint)
  • Experience working with cross‐functional teams
  • Outstanding relationship-building and communication skills
  • Ability to work independently as part of an entrepreneurial team
  • Comfortable in a fast-paced work environment
  • Alignment with the mission and core beliefs of Baltimore Corps
  • Previous experience with Salesforce or similar CRMs is strongly preferred
  • Experience relaying technical concepts to a non-technical user base

TECHNICAL QUALIFICATIONS

  • Salesforce (or other CRM platforms)
    • Required: Intermediate
  • Microsoft Office
    • Required: Advanced
  • SQL
    • Preferred: Entry-level

TIMELINE AND COMPENSATION

The IT Support Specialist is a salaried position with health and dental benefits. In addition to health and dental, Baltimore Corps is proud to offer additional benefits for our employees including, but not limited to, generous vacation time, wellness policies, volunteer opportunities, and flexible work hours. The range for this position is $50,000-55,000. Compensation is competitive and commensurate with qualification and experience. Applications will be reviewed on a rolling basis. Baltimore Corps seeks to fill the position immediately, with an expectation of no later than the end of May 2018.


Employer Engagement Manager

Two (2) Positions Available

Organizational Overview

Baltimore Corps enlists talent to accelerate social innovation in Baltimore and advance a citywide agenda for equity and racial justice. By matching talent to opportunity, Baltimore Corps works to empower the social entrepreneurs, community leaders, and public sector innovators tackling some of the city’s most pressing challenges and building a stronger Baltimore every day. Baltimore Corps is a fast-paced, entrepreneurial environment that values initiative, hard work, and a teachable nature. We are building a team that shares the company’s values, work ethic, and vision for the future.

Job Description

Reporting to the Director of Accounts, the Employer Engagement Managers will support the Baltimore Corps team in connecting mission-driven organizations to leaders who represent diverse pathways and experiences in an effort to accelerate change in Baltimore’s social impact sector. The Employer Engagement Managers will generate, maintain, and consult with clients (social impact employers) for Baltimore Corps’ Fellowship program and Place for Purpose initiative.

By identifying and securing partnerships with Baltimore’s private and public agencies, the Employer Engagement Managers will enable employers to meet their staffing needs. Employer Engagement Managers will provide ongoing support and communication with employers from initial information sharing to consultation and talent matching, always with the highest quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

DEVELOP AND STRENGTHEN EMPLOYER PARTNERSHIPS (60%)

  • Recruit and select employment opportunities for Baltimore Corps Fellows and Place for Purpose candidates.

  • Secure employer clients by identifying leading Baltimore employers through direct and indirect solicitation approaches that include attending networking events, following up on referrals, and conducting written and verbal outreach

  • Plan and execute recruitment events and activities, such as open houses, conference presentations, and partner meetings

  • Identify creative and effective approaches to recruitment and relationship building with community stakeholders and partnering organizations

  • Develop relationships with current and prospective clients by understanding their needs and identifying Fellowship and Place for Purpose partnering opportunities

  • Follow-up from meetings in a prompt manner, ensuring that employers have what they need for a successful relationship with Baltimore Corps

  • Track progress toward defined employer recruitment goals for the Fellowship and Place for Purpose

  • Assist in creation of recruitment presentations and marketing materials and manage internal and external communications

  • Provide excellent customer service to employer partners throughout the employer/employee matching process and beyond

  • Nurture and oversee a portfolio of employer partners throughout the  Fellow placement

  • Represent Baltimore Corps at networking events and conferences, and during meetings with partner organizations

LIAISE WITH TEAM (25%)

  • Liaise with Accounts and Programs departments to streamline communication and minimize overlap between Visionary Cause Leader and Place for Purpose leads and clients

  • Communicate employers’ needs to the Recruitment team to inform candidate recruitment and ensure coordinated and successful matching

  • Collaborate closely with colleagues throughout recruitment and program cycle – including recruitment, selection, matching, placement, and alumni support

  • Provide support to legal / contracts for employer / Fellow placements

  • Offer feedback to Operations team when building systems related to employer application and matching

  • Take learnings from external engagement back to the Baltimore Corps team to learn and adapt processes and procedures

  • Collaborate with the Accounts team to understand and develop high-level strategy and goals for employer recruitment, keeping an equity and racial justice lens at forefront

  • Work with Accounts Director to inform the team on client recruitment

RESEARCH AND LEARNING (10%)

  • Stay abreast of industry trends in the workforce and social impact industries, and the community of Baltimore

  • Assist in collecting, evaluating, and reflecting on feedback from clients regarding the effectiveness of various cultivation strategies for the Fellowship and Place for Purpose employer processes

SPECIAL PROJECTS (5%)

  • Support Baltimore Corps events, as needed

  • Other duties as assigned

Qualifications

  • Alignment with the mission and core values of Baltimore Corps

  • Mission-driven spirit

  • Relevant experience in recruitment and / or sales

  • Excellent written and verbal communication skills

  • Comfort working in a fast-paced, entrepreneurial environment

  • Superior interpersonal skills and a relationship-building orientation

  • Self-starter with a strong work ethic; eager to learn and engage with complex systems and processes

  • Ability and desire to work with data-driven systems

  • High level of detail orientation and follow through

  • Salesforce experience and familiarity with Google systems are a plus

  • Knowledge of Baltimore landscape is a plus

  • Prior experience in partnership building and / or organizational development is a plus

Timeline and Compensation

The Employer Engagement Manager is a salaried position, with health and dental benefits. In addition to health and dental, Baltimore Corps is proud to offer additional benefits for our employees including, but not limited to, generous vacation time, wellness policies, volunteer opportunities, and flexible work hours. The range for this position is $50,000-55,000. Compensation is competitive and commensurate with qualification and experience. Applications will be reviewed on a rolling basis. Baltimore Corps seeks to fill this position immediately, with an expectation of no later than the end of April 2018.